FAQs
General Information
Who is WOMO Lighting?
WOMO Lighting is a leading designer and distributor of premium lighting solutions, offering a vast selection of modern, contemporary, and timeless fixtures. We specialize in creating unique designs for your home or business, offering products that combine functionality and aesthetics.
Where is WOMO Lighting located?
WOMO Lighting is an international company with a global presence. Our products are shipped from various warehouses around the world, ensuring fast and reliable delivery to our customers. Our head office is located in Hong Kong.
Ordering & Payment
What should I do if I want to place an order?
Ordering from Womolighting is simple and secure. Follow these steps:
1. Browse our collections and select your desired item(s).
2. Add the product(s) to your cart and apply the discount code.
3. Proceed to the checkout page, where you will enter your shipping information and choose your payment method.
4. Confirm your order and await the tracking number.
1. Browse our collections and select your desired item(s).
2. Add the product(s) to your cart and apply the discount code.
3. Proceed to the checkout page, where you will enter your shipping information and choose your payment method.
4. Confirm your order and await the tracking number.
Can I cancel or modify my order?
Yes, you can cancel or modify your order within 24 hours of placing it. Please contact our customer service by email at contact@womolighting.fr as soon as possible. After this period, your order may have already been processed and it may no longer be possible to modify it.
What payment methods do you accept?
For your convenience, we accept the following payment methods:
1. Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
Shipping and Delivery
1. Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
2. PayPal
3. Apple Pay
4. Google Pay
How do I use discount codes?
All available discount codes are listed on each product page. If a code is applicable, it will automatically be added to your cart. Please remove any code already displayed under each item before applying a new one.
How can I check the status of my order?
Please check your account to see if a tracking number has been assigned to you. If a long code appears in the tracking field, your order has been shipped. If no tracking number is available, your order is being processed.
Shipping and Delivery
How long does delivery take?
Our estimated delivery times are as follows:
most orders are received within 4 to 6 weeks.
Delivery is free for all orders.
Delivery times are handled by Royal Mail or UPS. Orders are generally received within 28 to 60 days from the order date (home delivery, no customs fees).
United Arab Emirates / Bahrain / Kuwait: China-Middle East express delivery by air or sea (10 to 35 days).
Russia: China-Russia express delivery (10 to 30 days).
If your country is not listed, please contact us by email at contact@womolighting.fr for a quote. Please note that these times are indicative and delays may occur due to customs processing or unforeseen circumstances. For more information, please see our shipping policy.
most orders are received within 4 to 6 weeks.
Delivery is free for all orders.
Delivery times are handled by Royal Mail or UPS. Orders are generally received within 28 to 60 days from the order date (home delivery, no customs fees).
United Arab Emirates / Bahrain / Kuwait: China-Middle East express delivery by air or sea (10 to 35 days).
Russia: China-Russia express delivery (10 to 30 days).
If your country is not listed, please contact us by email at contact@womolighting.fr for a quote. Please note that these times are indicative and delays may occur due to customs processing or unforeseen circumstances. For more information, please see our shipping policy.
How can I track my order?
To check the status of your order, go to https://womolighting.fr/apps/17TRACK or click on “Track your order” at the bottom of any page. Enter your email address and order number (e.g., No. 4150) to see the latest updates.
Why haven't I received an email about my order's delivery?
After placing your order, it takes 7 to 10 business days for preparation. This period allows us to verify the accuracy of your order. For handmade and customized products, an additional 7 to 10 days are required. This processing time does not include delivery time. We will notify you by email after shipment or in case of delay. Please make sure to use the correct inbox and check your spam folder. If you cannot find an email fifteen days after your order, please contact our customer service by chat or email.
Why haven't my delivery information been updated?
Information updates can sometimes take a while. If your package is coming from our international warehouses, is in transit, or undergoing customs clearance, the information will only be updated upon its arrival at the next delivery stage. Sometimes the carrier also fails to update tracking information on time. We will do our best to update it for you. Feel free to contact us for any assistance.
I still haven't received my package. Where is my order?
Your estimated delivery date includes processing time and transit time. Please allow up to this date for your order to be received. See the "Delivery Information" page for more details. You can track your order using the tracking service. To do this, log in to your account and click on "Track my order details" under "My orders." If the estimated delivery date has passed and you have not received your order, please contact our customer service by chat or email for assistance.
Why does my package status say "delivered" when it hasn't been?
Your package might be left in your mailbox or received by your neighbors. We recommend checking your mailbox and contacting your neighbors. You can also contact the carrier with your tracking number and identification. To get your tracking number, click "Track my order" under "My orders." If you still cannot find your package, please contact our customer service by chat or email.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your Womolighting purchase! If you're not, you can return your item within 30 days of receipt for a refund or exchange. The item must be in its original condition and packaging. Please note that shipping costs are not refundable.
To initiate a return, please contact our customer service at the following email address: contact@womolighting.fr.
See our refund policy for more details.
To initiate a return, please contact our customer service at the following email address: contact@womolighting.fr.
See our refund policy for more details.
What if I received a wrong/defective/stained item?
We want to resolve any issues with incorrect, defective, or stained items immediately. As soon as you notice an incorrect, defective, or stained item, please contact our customer service with: 1) the order number; 2) the item name or reference, or photos; 3) a description of the problem and clear photos. We will respond as soon as possible.
How can I return items?
We are sorry if you are not entirely satisfied with the items received, and we gladly accept returns within 30 days of the package's receipt date. Please address your return request to our email address: contact@womolighting.fr, stating the reason.
Once your request is approved, our customer service will provide you with the return address (not the shipping address). Please return the item to this address as soon as possible and provide us with the tracking number. Items must be returned unused.
Note: 1. We reserve the right not to issue a refund if your request is not approved or if items are returned in an unacceptable condition. 2. Please ensure the package is intact and in its original packaging.
How long does it take to process a return?
Upon receipt of your returned item, we will inspect it and notify you of the acceptance or rejection of your refund. If accepted, your refund will be processed within 5 to 10 days and issued via your original payment method.
Customization and Bulk Orders
Can I request a custom design?
Yes, WOMO Lighting offers customization services for certain products. If you wish to customize a light fixture, please contact us and provide your specifications. We will work with you to create a design that meets your needs.
Do you offer discounts for bulk orders or professional orders?
Yes, we offer preferential rates for bulk purchases, commercial projects, and professionals. For any inquiries regarding bulk orders or professional accounts, please contact our team by email: contact@womolighting.fr
What specific customized services can you offer?
Yes, we can customize rod and cable length.
Multi-head chandeliers in different colors and shapes. Customization of ceiling fan light fixtures with blades and lamp bodies of different colors.
Support & Advice
How can I contact customer service?
You can contact our customer service by email at contact@womolighting.fr or via our online contact form. We strive to respond to all inquiries within 24 hours.
Do you offer live chat support?
Yes, we offer live chat support during business hours. You can find the chat icon at the bottom right of our website for immediate assistance.
Promotions and discounts
Do you offer promotions or discount codes?
Yes, we regularly offer promotions and discount codes. To stay informed about the latest offers, subscribe to our newsletter or follow us on social media.
Can I use multiple discount codes on the same order?
No, only one discount code is applicable per order. However, we encourage you to take advantage of the best available offer at the time of your purchase.
Safety and compliance
Are your products certified?
Yes, all our luminaires are certified to meet the safety and compliance standards of the regions to which they are shipped, including SAA/UL/ETL/CE/CSA and RoHS certifications.
Are your products energy-efficient?
Many of our luminaires are compatible with LED bulbs, which are energy-efficient and long-lasting. We recommend using LED bulbs to save energy and reduce your carbon footprint.